**REFUND & CANCELLATION POLICIES:**
Standard reservations are 100% Refund Guaranteed, provided cancellations are made with 24 hours advance notice prior to the standard check-in time of 3 PM the day before arrival, and only for reservations booked under our refundable rates.
Non-refundable rates will incur charges for cancellations, although changes are accepted if booked directly.
Online bookings through partners such as Expedia or Booking.com will adhere to the cancellation policies outlined at the time of booking. Prepaid reservations are non-refundable for any cancellations or changes.
Monthly and weekly rates booked directly online are prepaid, non-refundable, non-cancellable, and non-changeable. If a guest checks out early and requests a refund, access to the special rate will be forfeited. Room nights will then be charged at the Best Available Rates (BAR) and only the difference and any applicable damage deposit will be refunded. Due to the low nature of this specialized rate, specific conditions must be met to qualify.
For example, a monthly rate of $85/night totals $2,550 + tax for 30 nights. If a guest departs after 15 nights expecting a $1,275 + tax refund, it is important to note that acceptance of the monthly rate means understanding it is prepaid, non-refundable, non-cancellable, and non-changeable. If a guest insists on a refund, the standard BAR (Best Available Rate) or Rate of the Day will apply. For the 15 nights stayed, for example, at a BAR of $124/night, the charge would be $1,860 + tax. Consequently, the difference refunded after not qualifying for the monthly rate would be $690 + tax.
Cancellations are accepted by phone only. Direct Bill/Corporate guests can email reservations and indicate cancellations/changes.
**ROOM POLICY:**
Houskeeping
Staff and management must be allowed access to rooms every three days for cleaning and inspection. Notices will be issued to rooms that do not comply. Housekeeping services are provided daily from Monday to Saturday, 8:30 AM to 4:30 PM, with no services on Sundays or statutory holidays. Additional supplies are available at the motel office. Dumpsters for room trash are located at the hotel entrance. Please do not leave trash, food containers, linens, towels, etc., outside the room door. Clean-up fees and/or damages will be charged to your account for pest issues or for any cleanup or damaged linens due to such issues.
Pets Friendly
Pets are allowed in designated pet-friendly rooms. Reservations incur a fee of $20 per night, per pet. For long-term stays, please consult our team for a monthly pet fee. Pets must not be left unattended in rooms; owners are responsible for any damages and for cleaning up after pets in grassy areas, parking lots, and driveways. Registered guests must report their pets at check-in and complete a pet registration form. Cleaning fees will apply if owners fail to clean up after their pets.
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100% NON Smoking Rooms / Drug Free Rooms
Doors must be fully closed while smoking outside to not allow smoke in the room. If evidence of smoking is found in the room a cleaning fee of $250 will be applied to the room account each day evidence is collected. Smokers are expected to discard the butts in the appropriate receptacles. if butts are discarded in other places rather than containers provided, the registered guest will be responsible for a compounded daily cleaning fee.
Management reserves the right to request assistance from the RCMP for rooms found containing illegal substances, materials, or weapons, and will take appropriate action. We prioritize the safety of our staff and guests and cannot tolerate behavior that jeopardizes the safety and integrity of our operations.
Damage deposit
To maintain a safe and travel-friendly environment, we prefer credit cards at check-in. If a credit card is unavailable, a minimum security deposit of CAD $200.00 will be required at check-in, in addition to room and tax charges for the night. The Stars Inn Motel reserves the right to bill any guest rooms for misconduct, excessive mess, illegal activity, pet issues, or any incidents involving other guests or staff. In such cases, guests may be asked to vacate the premises, and advanced room payments and/or deposits will be forfeited.
The Stars Inn Motel reserves the right to refuse any reservations from external sources as deemed necessary, including, but not limited to, those on our Do Not Rent (DNR) list.